Have you ever thought about checking the impact of AIOps?
There is no single software in this universe that can bring the complete AIOps for your custom-built IT Operations, so measuring the performance of overall AIOps can’t be done traditionally.
Entry-level:
§ How quickly the issues are identified by your AIOps?
§ How quickly the detected issues are acknowledged by your AIOps?
§ How quickly the resolutions are achieved till restoration by your AIOps?
§ What is the percentage of successful and unsuccessful restoration by your AIOps?
§ What is the success percentage of resolution on the first contact by your AIOps?
§ What is the percentage of automation in your AIOps?
§ What is the percentage of human dependency in your AIOps?
§ How much human effort and time are saved by your AIOps?
Advanced level:
§ What is the efficiency, precision, accuracy, and consistency in your AIOps?
§ How strongly integrations are established in your AIOps for data interchange?
§ What is your access level to customize the learning patterns of your AIOps?
§ What is the volume of proactive actions in your AIOps?
§ What is the volume of reactive actions in your AIOps?
§ How accurately your AIOps is validating the resolution before closure?
§ How effectively your AIOps is learning from human feedback?
§ How effectively your AIOps is utilizing the available knowledge resources?
§ How deeply does your AIOps document the execution steps?
§ How much data is available for your AIOps learning?
§ How much of your AIOps learning data is visible to you?
§ What is the percentage of hardcoded process execution in your AIOps?
§ How much maintenance is required for your AIOps?
§ What is the cost to generate, structure, and maintain data for your AIOps?
§ What is the expense towards your AIOps license, servicing, and support?
Finally: How much has the service availability improved and business downtimes are reduced by your AIOps?
If you have just started your AIOps journey, then it is too early to capture all the advanced AIOps metrics, but bringing the quality AIOps software with a perfectly integrated stack along with experienced vendor support, the advanced level can be achieved in a quick time.
